My internet connection was lost for a hour today. I tried to reset my Xbox I logged off...

GetHuman819713's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman819713's own words:
My internet connection was lost for a hour today. I tried to reset my Xbox I logged off and back into my system account and I set it as my home Xbox so I shouldn’t have this problem I cannot play games downloaded onto my system Wich is most of my games! I need this fixed right away as everything else seems to be find I can play my hard disc and it shows I paid for the **** games!! This system cost to much for the problems it has! I wish instead of trying to add things to the systems you guys focus on actually making them work!
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman819713
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman819713 started working on this issue
Jun 25th 8:12pm