Our giftcard went to the online Microsoft store & there is no option to use it on the e...

GetHuman818838's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman818838 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman818838's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman818838's own words:
Our giftcard went to the online Microsoft store & there is no option to use it on the exbox when trying to make a purchase
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman818838
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 10226 others
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Timeline
GetHuman818838 started working on this issue
Jun 25th 5:01pm