I call last month to cancel my automatic renewal for Xbox live and get my refund for i...
GetHuman-akafred's customer service issue with Xbox from June 2018
Help with my Xbox issue
First: share to improve GetHuman-akafred's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-akafred's next move: talk to Xbox when they open (we'll send a reminder).
Xbox's call center is closed now. We will text or email GetHuman-akafred when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-akafred can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-akafred may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-akafred's own words
I call last month to cancel my automatic renewal for Xbox live and get my refund for it but you guys didn’t cancel and I got charged again for Xbox live and it overdraft my bank account. I want this fix and my refund that I post get before last month and now the one for this one as well. I don’t appreciate this at all when I ask to cancel and I still get billed
GetHuman-akafred did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-akafred fixed the problem
We are waiting for GetHuman-akafred to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.