I call last month to cancel my automatic renewal for Xbox live and get my refund for i...

GetHuman-akafred's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Xbox's call center is closed now. We will text or email GetHuman-akafred when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-akafred can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-akafred's own words
I call last month to cancel my automatic renewal for Xbox live and get my refund for it but you guys didn’t cancel and I got charged again for Xbox live and it overdraft my bank account. I want this fix and my refund that I post get before last month and now the one for this one as well. I don’t appreciate this at all when I ask to cancel and I still get billed
GetHuman-akafred did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman-akafred
Jun 25th, 2018 - 4 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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Timeline
GetHuman-akafred started working on this issue
Jun 25th 2:41pm