I call last month to cancel my automatic renewal for Xbox live and get my refund for i...

GetHuman-akafred's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman-akafred may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman-akafred's next move: have a Xbox rep call.
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue and preferred resolution, in GetHuman-akafred's own words:
I call last month to cancel my automatic renewal for Xbox live and get my refund for it but you guys didn’t cancel and I got charged again for Xbox live and it overdraft my bank account. I want this fix and my refund that I post get before last month and now the one for this one as well. I don’t appreciate this at all when I ask to cancel and I still get billed
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman-akafred
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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Timeline
GetHuman-akafred started working on this issue
Jun 25th 2:41pm