I wanted to renew my Xbox Live Gold for **.** but it told me I needed a parent to buy i...

GetHuman817161's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman817161 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman817161's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman817161's own words:
I wanted to renew my Xbox Live Gold for **.** but it told me I needed a parent to buy it so I bought it on my moms account for **.** and now it’s telling me I still need to renew it
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman817161
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 10178 others
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Timeline
GetHuman817161 started working on this issue
Jun 25th 4:00am