My Xbox doesn’t recognize my stereo tritton kama headset as a stereo headset. It thinks...

GetHuman817121's customer service issue with Xbox from June 2018

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The issue in GetHuman817121's own words
My Xbox doesn’t recognize my stereo tritton kama headset as a stereo headset. It thinks my headset is a one eared regular Xbox mic. There is only party chat that comes through the left ear, and no game sound. The mic still works, others hear me and i hear them, but no game sound and chat only through one ear. I plugged in Apple headphones and the sound worked in stereo. When i plug in my Tritons, there is no headset chat mixer option in the audio section as well, and there is with the Apple stereo headset. It just randomly started doing this tonight in the middle of a game of fortnite.
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Customer service issue
Reported by GetHuman817121
Jun 25th, 2018 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman817121 started working on this issue
Jun 25th 3:38am