My Xbox doesn’t recognize my stereo tritton kama headset as a stereo headset. It thinks...

GetHuman817121's customer service issue with Xbox from June 2018

3 views
 | 
10174 similar
 | 
0 following
Help with my Xbox issue
Before contacting them, items GetHuman817121 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman817121's next move: have a Xbox rep call.
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman817121's own words:
My Xbox doesn’t recognize my stereo tritton kama headset as a stereo headset. It thinks my headset is a one eared regular Xbox mic. There is only party chat that comes through the left ear, and no game sound. The mic still works, others hear me and i hear them, but no game sound and chat only through one ear. I plugged in Apple headphones and the sound worked in stereo. When i plug in my Tritons, there is no headset chat mixer option in the audio section as well, and there is with the Apple stereo headset. It just randomly started doing this tonight in the middle of a game of fortnite.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman817121 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman817121
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 10174 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman817121 started working on this issue
Jun 25th 3:38am