Cant renew my xbox live account with my xbox card

GetHuman816782's customer service issue with Xbox from June 2018

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The issue and preferred resolution, in GetHuman816782's own words:
The problem I ran into: Cant renew my xbox live account with my xbox card
I trust that Xbox will make this right and come up with a resolution that is fair.
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No action - Redeem my xbox live code - Xbox live did not renewXbox is charging my card but i cant get on xbox live
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Customer service issue
Reported by GetHuman816782
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 10152 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman816782 started working on this issue
Jun 25th 12:18am