I received an Xbox One S as a Christmas present in ****. I also received an extra contr...

GetHuman816752's customer service issue with Xbox from June 2018

Help with my Xbox issue
The issue in GetHuman816752's own words
I received an Xbox One S as a Christmas present in ****. I also received an extra controller with that. I plug my headphones I also got this past Christmas into the controller and I cannot hear anything. Then I plug my headphones into my phone and I can hear perfectly fine. I see no reason to have to pay for new controllers when the ones I have are only *-* months old. Let me note that one of those two controllers is an elite controller. I would like this to be resolved by being sent two new controllers. one of them an elite controller
GetHuman816752 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman816752 fixed the problem
We are waiting for GetHuman816752 to fix the problem and share the solution with the rest of us customers.
Please help with my Xbox issue
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman816752
Jun 25th, 2018 - 4 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 10150 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman816752 started working on this issue
Jun 25th 12:05am
GetHuman816752 indicated the issue is not fixed yet.
Jun 25th 1:43am