I received an Xbox One S as a Christmas present in ****. I also received an extra contr...

GetHuman816752's customer service issue with Xbox from June 2018

Help with my Xbox issue
I received an Xbox One S as a Christmas present in ****. I also received an extra controller with that. I plug my headphones I also got this past Christmas into the controller and I cannot hear anything. Then I plug my headphones into my phone and I can hear perfectly fine. I see no reason to have to pay for new controllers when the ones I have are only *-* months old. Let me note that one of those two controllers is an elite controller. I would like this to be resolved by being sent two new controllers. one of them an elite controller
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman816752
Jun 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 10150 others
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Timeline
GetHuman816752 started working on this issue
Jun 25th 12:05am
GetHuman816752 indicated the issue is not fixed yet.
Jun 25th 1:43am