I was charged for things I did not pay for! I would like to have my card removed from t...
GetHuman816514's customer service issue with Xbox from June 2018
Help with my Xbox issue
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GetHuman816514's next move: talk to Xbox when they open (we'll send a reminder).
Xbox's call center is closed now. We will text or email GetHuman816514 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman816514 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman816514 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman816514's own words
I was charged for things I did not pay for! I would like to have my card removed from the account immediately! The second time this has happened!
GetHuman816514 did not yet indicate what Xbox should do to make this right.
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How GetHuman816514 fixed the problem
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