My account must have been hacked... somebody logged in and used my card that is on the...

GetHuman815740's customer service issue with Xbox from June 2018

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The issue in GetHuman815740's own words
My account must have been hacked... somebody logged in and used my card that is on the account. I changed my password already. But they took $** from my card... I need a refund please.
GetHuman815740 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman815740
Jun 24th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 10086 others
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Timeline
GetHuman815740 started working on this issue
Jun 24th 3:42pm