I have a son that has adhd and he used my card with no money on it and my bank paid for...

GetHuman815506's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman815506 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman815506's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman815506's own words:
I have a son that has adhd and he used my card with no money on it and my bank paid for it and now I am negative ***.** in my bank account and I didn’t authorize it
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman815506
Jun 24th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 10076 others
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Timeline
GetHuman815506 started working on this issue
Jun 24th 1:25pm