We bought two games off your online game store and it won't let us play it. - Turned of...

GetHuman815037's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman815037's own words:
Turned off the Xbox turned it back on check my internet connection everything we tried didn't work ... We bought two games off your online game store and it won't let us play it.
Because we bought a game and it doesn't work feel like we're got cheated out of my
Fixing the problem we're giving her money back
Since Xbox one came out
Everything we thought about
Help with my Xbox issue
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Customer service issue
Reported by GetHuman815037
Jun 24th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 10 customers so far
Similar issue to 10058 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman815037 started working on this issue
Jun 24th 3:31am