I had a Xbox *** account I used and bought dlc on. This account was set up before an ou...

GetHuman765694's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue in GetHuman765694's own words
I had a Xbox *** account I used and bought dlc on. This account was set up before an outlook email was required, and yet when I tried to transfer it over when I got the Xbox One, it only kept prompting me to make a new account. Since I recently began replaying some *** games, I'd like to not repurchase the dlc.**The account name was LawlessSpace, and I am pretty sure I used my mother's email *****@***.com. **If that isn't the email, is there any way I could prove it's my account and go through the recovery process? If so is there any way I could transfer it over to a new email, more accessible to myself?
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Xbox

Customer service issue
Reported by GetHuman765694
Jun 9th, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 5 customers so far
Similar issue to 360 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman765694 started working on this issue
Jun 9th, 2018 4:52am
GetHuman765694 confirmed the issue is fixed. Hooray!
Jun 16th, 2018 8:10pm