I keep getting charged $*.** a month for my ex’s Xbox subscription. Last month I called...

GetHuman763149's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Before contacting them, items GetHuman763149 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman763149's own words
I keep getting charged $*.** a month for my ex’s Xbox subscription. Last month I called they said they removed my card from his account, but I have been charged again. I want my card to be removed and a $*.** refund.
GetHuman763149 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman763149
Jun 8th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 539 others
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Timeline
GetHuman763149 started working on this issue
Jun 8th 2:36pm