What does it mean by replace your controller and if I don't have to how can I fix it.

GetHuman762447's customer service issue with Xbox from June 2018

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The issue in GetHuman762447's own words
The problem: What does it mean by replace your controller and if I don't have to how can I fix it.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman762447
Jun 8th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 405 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman762447 started working on this issue
Jun 8th 7:12am