We have an Xbox One S and none of our controllers are working properly with the console...

GetHuman761446's customer service issue with Xbox from June 2018

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The issue in GetHuman761446's own words
We have an Xbox One S and none of our controllers are working properly with the console. The scrolling bar will only scroll down to the bottom of any selection screen so we are on able to play any games or use the Xbox at all. We have no idea what caused this or how to fix it. Please help!
GetHuman761446 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman761446
Jun 7th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 9 customers so far
Similar issue to 523 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman761446 started working on this issue
Jun 7th 10:28pm