So I was waiting for San Andreas to come out this morning and I didn’t see it on the Xb...

GetHuman-fluffee's customer service issue with Xbox from June 2018

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The issue in GetHuman-fluffee's own words
So I was waiting for San Andreas to come out this morning and I didn’t see it on the Xbox marketplace, so I went online to Xbox .com and bought the game off my phone and then checked to see if it was on my Xbox one, it wasn’t. Then a few hours later it was available for for purchase on the Xbox marketplace so I bought it again, then after it installed I tried to play it and it said I didn’t own the game, I turned the Xbox on and off and it still said the same thing so I uninstalled it to see if re-installing it would work, but of course it wasn’t in my “ready to install” list and when I went on the marketplace again it was expecting me to buy it for a third time. Not sure what to do here, can you help me out? Or at least give me a refund so I can try buying it again?
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Xbox

Customer service issue
Reported by GetHuman-fluffee
Jun 7th, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 6 customers so far
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Timeline
GetHuman-fluffee started working on this issue
Jun 7th, 2018 9:04pm
GetHuman-fluffee confirmed the issue is fixed. Hooray!
Jun 9th, 2018 11:53am
GetHuman-fluffee confirmed the issue is fixed. Hooray!
Jun 9th, 2018 2:14pm