i can not get my xbox media remote to work on the console to watch nexflex

GetHuman-terryhan's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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The issue and preferred resolution, in GetHuman-terryhan's own words:
The problem I ran into: i can not get my xbox media remote to work on the console to watch nexflex
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman-terryhan
Jun 7th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
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GetHuman-terryhan started working on this issue
Jun 7th 8:29pm