Someone in household made unauthorized purchases

GetHuman-jwllamas's customer service issue with Xbox from June 2018

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jwllamas's own words
The problem: Someone in household made unauthorized purchases
GetHuman-jwllamas did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman-jwllamas
Jun 7th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 683 others
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Timeline
GetHuman-jwllamas started working on this issue
Jun 7th 6:17pm