Someone in household made unauthorized purchases

GetHuman-jwllamas's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue and preferred resolution, in GetHuman-jwllamas's own words:
The problem I ran into: Someone in household made unauthorized purchases
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman-jwllamas
Jun 7th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
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Timeline
GetHuman-jwllamas started working on this issue
Jun 7th 6:17pm