My seven-year-old son used my card that was saved on file and made for purchases for Vb...

GetHuman760043's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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The issue and preferred resolution, in GetHuman760043's own words:
My seven-year-old son used my card that was saved on file and made for purchases for Vbox on fortnite Which made my checking account negative because they charge me for overdraft charges through my bank at PNC. I contacted PNC and they gave me that money back for the overdraft charges as a one time exception but said I had to contact you all for the help with the other charges. Is there anything that can be done? Xbox one machine.
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman760043
Jun 7th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman760043 started working on this issue
Jun 7th 4:24pm