My friend’s account has been banned for racism but he never joins anyone’s party except...

GetHuman757548's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman757548 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman757548's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman757548's own words:
My friend’s account has been banned for racism but he never joins anyone’s party except for mine. He is not racist and has never said a racist thing directly to someone or in any message. This is a mistake and he has been falsely reported. I would like to talk over the phone with a representative so we can work this out thouroghly. I am doing this for him because he does not have a phone.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman757548
Jun 6th, 2018 - 15d ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 130 others
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Timeline
GetHuman757548 started working on this issue
Jun 6th 8:29pm