My friend’s account has been banned for racism but he never joins anyone’s party except...

GetHuman757548's customer service issue with Xbox from June 2018

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The issue in GetHuman757548's own words
My friend’s account has been banned for racism but he never joins anyone’s party except for mine. He is not racist and has never said a racist thing directly to someone or in any message. This is a mistake and he has been falsely reported. I would like to talk over the phone with a representative so we can work this out thouroghly. I am doing this for him because he does not have a phone.
GetHuman757548 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman757548
Jun 6th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 130 others
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Timeline
GetHuman757548 started working on this issue
Jun 6th 8:29pm