My son said he downloaded something to our Xbox by mistake. It cost $*** is there anywa...

GetHuman618204's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman618204 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman618204's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman618204's own words:
My son said he downloaded something to our Xbox by mistake. It cost $*** is there anyway we can reverse it. Me do not want this game on the Xbox.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman618204
Jun 6th, 2018 - 12d ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 367 others
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Timeline
GetHuman618204 started working on this issue
Jun 6th 8:05pm