Cannot purchase monthly three games with my two years of Xbox live that I recently purc...

GetHuman754457's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman754457's own words:
Cannot purchase monthly three games with my two years of Xbox live that I recently purchased but the store says I a cannot purchase monthly free games with my two years of Xbox live that I recently purchased. My Xbox also tells me I only have ** months left instead of the two years I just added
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman754457
Jun 6th, 2018 - 16d ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 238 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman754457 started working on this issue
Jun 6th 7:16pm