First, using the online agent was not helping. I was disconnected twice. I used the phone number, requested a call back then persisted to get a voice live agent. She was understanding of my problem. She was clear and concise while frequently assuring that she would solve my problem. She was successful and my confidence in Microsoft has increased.

GetHuman756871's customer service issue with Xbox from June 2018

Help with my Xbox issue
The issue in GetHuman756871's own words
Refund unauthorized charges ... I needed refunds for unauthorized purchases.
GetHuman756871 did not yet indicate what Xbox should do to make this right.
Not sure. * years?
Yes
I have an issue with Xbox too
How GetHuman756871 fixed the problem
Live agent on phone!
Please help with my Xbox issue
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Xbox

Xbox charges
Customer service issue
Reported by GetHuman756871
Jun 6th, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 11 customers so far
Similar issue to 520 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman756871 started working on this issue
Jun 6th, 2018 5:49pm
GetHuman756871 shared this issue with friends on Facebook
Jun 6th, 2018 6:59pm
GetHuman756871 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 7:00pm