First, using the online agent was not helping. I was disconnected twice. I used the phone number, requested a call back then persisted to get a voice live agent. She was understanding of my problem. She was clear and concise while frequently assuring that she would solve my problem. She was successful and my confidence in Microsoft has increased.
GetHuman756871's customer service issue with Xbox from June 2018
Help with my Xbox issue
The issue in GetHuman756871's own words
Refund unauthorized charges ... I needed refunds for unauthorized purchases.
GetHuman756871 did not yet indicate what Xbox should do to make this right.
Not sure. * years?
I have an issue with Xbox too
How GetHuman756871 fixed the problem
Live agent on phone!
Please help with my Xbox issue
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