I pre-order the wrong *k** .I want it the special edition not the normal one

GetHuman758193's customer service issue with Xbox from June 2018

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Help with my Xbox issue
Before contacting them, items GetHuman758193 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman758193's next move: have a Xbox rep call.
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue and preferred resolution, in GetHuman758193's own words:
The problem I ran into: I pre-order the wrong *k** .I want it the special edition not the normal one
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman758193
Jun 6th, 2018 - 12d ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 225 others
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Timeline
GetHuman758193 started working on this issue
Jun 6th 11:41pm