i have had my main account for at least * years but recently my xbox lost that account...

GetHuman754811's customer service issue with Xbox from June 2018

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The issue in GetHuman754811's own words
i have had my main account for at least * years but recently my xbox lost that account and i could not recover it. i have done whatever i possibly could aside from calling to try to recover it. i made this account many years ago so and i put a random email in back then so i cant remember it. im still paying monthly for gold and now i cant even play gold on my xbox one because i refuse to start all over.
GetHuman754811 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman754811
Jun 6th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 658 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman754811 started working on this issue
Jun 6th, 2018 1:31am