I purchased a new controller and when I plug in my head set I hear a loud scratching no...

GetHuman754357's customer service issue with Xbox from June 2018

90 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman754357's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman754357 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman754357 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman754357's own words
I purchased a new controller and when I plug in my head set I hear a loud scratching noise in my ear that pains my ear drums. I have purchased * controllers to trouble shoot issue but still not working. *When using original controller That was supplied with the Xbox upon purchase...my headset works fine. Can’t figure it out. I even tried to update the brand new controllers. Just doesn’t work out. Don’t really want to play around in my settings to try and solve this issue. Nervous I’ll ***** something up without ITech knowledge (you). please help a brotha out ****
GetHuman754357 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman754357 fixed the problem
We are waiting for GetHuman754357 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.
How Do I Report a Problem on Xbox One?How Do I Appeal a Ban or Suspension on Xbox Live?How Do I Report a Problem on Xbox One?How Do I Get a Refund from Xbox?
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman754357 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman754357
Jun 5th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 90 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman754357 started working on this issue
Jun 5th, 2018 11:14pm