I purchased a new controller and when I plug in my head set I hear a loud scratching no...

GetHuman754357's customer service issue with Xbox from June 2018

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The issue in GetHuman754357's own words
I purchased a new controller and when I plug in my head set I hear a loud scratching noise in my ear that pains my ear drums. I have purchased * controllers to trouble shoot issue but still not working. *When using original controller That was supplied with the Xbox upon purchase...my headset works fine. Can’t figure it out. I even tried to update the brand new controllers. Just doesn’t work out. Don’t really want to play around in my settings to try and solve this issue. Nervous I’ll ***** something up without ITech knowledge (you). please help a brotha out ****
GetHuman754357 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman754357
Jun 5th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 90 others
0 customers following this
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Timeline
GetHuman754357 started working on this issue
Jun 5th, 2018 11:14pm