I paid for a game online and downloaded it, but it won't load. I've tried all of the Xb...

GetHuman747182's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman747182's own words:
I paid for a game online and downloaded it, but it won't load. I've tried all of the Xbox One troubleshooting, and all of it has proven fruitless.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman747182
Jun 4th, 2018 - 17d ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 443 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman747182 started working on this issue
Jun 4th 11:18am