My son was on his brothers GTA game and some other players(hacker) somehow managed to...

GetHuman740997's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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The issue and preferred resolution, in GetHuman740997's own words:
My son was on his brothers GTA game and some other players(hacker) somehow managed to use my sons account name as his own and whatever they did has caused my son to get banned for inappropriate behavior apparently he was told numerous times to report the person but as sibling rivalry goes he failed to do so and I would like to have this matter fixed
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman740997
Jun 2nd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman740997 started working on this issue
Jun 2nd 12:46am