Please help me with my current situation. My son loves and plays xbox every chance he gets and threatening to ground him from it is the only thing that he responds to when he doesnt do his chores. To be honest I'd rather have him in the house then out somewhere getting in trouble, I always know where he is.

GetHuman423145's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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The issue in GetHuman423145's own words
I was trying to explain how my son didnt realize he was using our bank card , he thought that the xbox cards from Walmart were what he was putting in to his balance*account. So when he went to purchase something he just thought thats where and why he had $ and his dad and I weren't aware of this until our bank brought this to our attention when we were overdrafting the acct. It just took time... ... Hi my issue is that my bank just informed me that there has been activity with my husband and my bank account. My son which is a minor plays Xbox and from what he tried to explain to me is that he thought he had a balance in his Xbox account from him putting in Xbox cards that we or his grandmother would buy for him , when apparently they were for some reason being renewed , and enabling him to make purchases by leading, or misleading him to think he was using the cards from the stores. This is a very confusing system for minors especially their parents. This gaming world is one of or is the biggest thing going and with so much success you would think that kids wouldn't be able to rack up a $***.? bill from my bank acct. And put my husband and myself in the negative. We as parents are allowing our kids to play these games so how about letting us know that they are out of prepaid cards and not just assume to take it out of our account especially without our permission. I just would like to have done what is right and fair. Thank you for your time to this matter.
This is especially frustrating because my husband and I were living in a nightmare when we were in the bank yest. and were told that we only had **.** to our name and that our overdrafts were killing us and we will be oweing them. I dont by any means want to sound like. my is the only hard working person out there, but my husband works **hour shifts and I am on disability and am a diabetic with back yes we do struggle . But all we have is paycheck to paycheck.
They could regain my trust back that this could be more monitored and not let other people go thru this. We count on every penny from our checks. And have * kids and dont have anywhere else to pull from this tapped us out, and the thing that hurts the most is that my son came to me and said that he didnt know and that we could take the ***.** out of his bank acct. to put in ours. But we're not gonna do that we'll just struggle more.
No not at this time, we only found out about it yest.
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Xbox one
Customer service issue
Reported by GetHuman423145
Jun 1st, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 630 others
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GetHuman423145 started working on this issue
Jun 1st, 2018 3:25pm
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Jun 1st, 2018 4:28pm

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