When I turn my Xbox One on, it takes me straight to a troubleshoot menu where my option...

GetHuman707919's customer service issue with Xbox from May 2018

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The issue in GetHuman707919's own words
When I turn my Xbox One on, it takes me straight to a troubleshoot menu where my options are “Continue, Restore factory defaults, offline system update or turn off this Xbox”. This has never happened to me before in my years of owning it. I am worried that restoring factory defaults will not only, not fix the problem, but it would also wipe my account from the Xbox and I’d have to put that all back in
GetHuman707919 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman707919
May 22nd, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 24 others
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Timeline
GetHuman707919 started working on this issue
May 22nd 3:31pm