Gold required to use Xbox live?? Not since twothousandfourteen. Needs to be fixed.

GetHuman666763's customer service issue with Xbox from May 2018

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The issue in GetHuman666763's own words
Sign in to Xbox live to watch my Hulu app ... At startup, I attempted to sign into Xbox Live. I was denied saying my account has been suspended for not paying for a new gold member. So I cannot watch any of my TV apps. Since when do I need Gold to use my Xbox Live??? This needs to be fixed ASAP, I've been a proud Microsoft fan and threesixty owner since ****. As of ****, Xbox threesixty owners do not need a gold *membership*to use third-party apps such as Hulu, Netflix, Crackle, etc. I do not buy gold anymore because I do not play in multiplayer games, or own multiplayer games. I would like to trust Xbox to fix this to the way it's supposed to be. Not a "fair resolution"
The revision of TwoThousandFourteen states that Xbox ThreeSixty owners do not need a gold membership to watch third party apps. I don't buy gold anymore because it's too expensive for me. I love Microsoft and Xbox but gold has always costed too much.
Unsuspending my account so I can watch my Hulu. I've done nothing to violate any laws, rules, guidelines, or enforcements. Im just too broke to pay for gold. All I ask is let my play the two video games that I own and watch my Hulu account.
I've been a customer since TwoThousandTwelve with no problems. This is just ridiculous. I'm rather let down that I've kept to myself and playedy games and watched my apps happily all these years, but now this..
Yes, I've visited the website and link that was shown on my TV screen when the error occurred. I've checked my Xbox live connection, signed in and out, and just about everything I can do. Also this site doesn't allow years or numbers in numerical form.
I have an issue with Xbox too
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My Xbox live
Customer service issue
Reported by GetHuman666763
May 8th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 203 others
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GetHuman666763 started working on this issue
May 8th, 2018 5:05pm