I purchased a * month xbox live gold card. I went to try and hook it up, it didn't work...

GetHuman642367's customer service issue with Xbox from April 2018

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The issue in GetHuman642367's own words
I purchased a * month xbox live gold card. I went to try and hook it up, it didn't work saying I have an outstanding pending charge. I go to Microsoft online to services and subscriptions, I pressed "pay now" I tried paying with two different credit cards more than ** times and nothin has worked. it says I am blocked from renewing xbox live gold until I pay for this outstanding subscription but it has not let me pay it once. I am very unimpressed snd demand to talk with someone who will figure this out for me and help me pay for this pending charge.
GetHuman642367 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman642367
Apr 30th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
Similar issue to 157700 others
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GetHuman642367 started working on this issue
Apr 30th, 2018 4:44pm