My Xbox One console can connect to a network, and perform streaming apps like YouTube a...

GetHuman642316's customer service issue with Xbox from April 2018

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The issue in GetHuman642316's own words
My Xbox One console can connect to a network, and perform streaming apps like YouTube and Netflix, but I cannot join*start any parties, and I can’t play any multiplayer games. I looked at my network settings, and it says that my NAT Type is unavailable. I’ve tried every troubleshooting option the console provides such as “Test NAT Type” and “Test Multiplayer Conmection” and I don’t even get results from them. They are all just infinite loading screens. My brother is in a room right next to mine on the same network, and his console runs just fine.
GetHuman642316 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman642316
Apr 30th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 157699 others
1 customer following this
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman642316 started working on this issue
Apr 30th, 2018 4:41pm