My kid subscribe for XBOX Live Gold back in Dec **** and it was cancelled online on XBO...

GetHuman640220's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman640220 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman640220's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman640220's own words:
My kid subscribe for XBOX Live Gold back in Dec **** and it was cancelled online on XBOX after ** days. However we have been charged $**.** every month and not able to stop it. We call but waiting time is for ever. XBOX shows it is cancelled, but Visa bills me very month.*Please stop it and return the money. We have not used your severs at all.*My account number is *Omar Ekhdoura*CodedScarf******@***.com
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman640220
Apr 29th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman640220 started working on this issue
Apr 29th 9:03pm