The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Stor...

GetHuman640208's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman640208's own words:
The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Store” at the top center. The cursor is under “store” and will quickly move as if it wants to, but then rapidly moves back under the word “store”. I’ve tried * different controllers and it’s the same issue. I’ve restarted the console to no avail. Therefore I’m unable to even sign in cause the green cursor won’t move.
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman640208
Apr 29th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 15002 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman640208 started working on this issue
Apr 29th 9:01pm