The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Store” at the top center. The cursor is under “store” and will quickly move as if it wants to, but then rapidly moves back under the word “store”. I’ve tried * different controllers and it’s the same issue. I’ve restarted the console to no avail. Therefore I’m unable to even sign in cause the green cursor won’t move.
I trust that Xbox will make this right and come up with a resolution that is fair.