The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Stor...

GetHuman640208's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman640208's own words
The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Store” at the top center. The cursor is under “store” and will quickly move as if it wants to, but then rapidly moves back under the word “store”. I’ve tried * different controllers and it’s the same issue. I’ve restarted the console to no avail. Therefore I’m unable to even sign in cause the green cursor won’t move.
GetHuman640208 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman640208
Apr 29th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 157982 others
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Timeline
GetHuman640208 started working on this issue
Apr 29th, 2018 9:00pm