The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Stor...

GetHuman640208's customer service issue with Xbox from April 2018

157982 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman640208's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman640208's next move: call Xbox.
The best way to get your problem resolved is to tap the button below to start calling Xbox. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman640208 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman640208's own words
The screen seems to be “stuck”. The specific screen has “Home, Entertainment, and Store” at the top center. The cursor is under “store” and will quickly move as if it wants to, but then rapidly moves back under the word “store”. I’ve tried * different controllers and it’s the same issue. I’ve restarted the console to no avail. Therefore I’m unable to even sign in cause the green cursor won’t move.
GetHuman640208 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman640208 fixed the problem
We are waiting for GetHuman640208 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman640208 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman640208
Apr 29th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 157982 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman640208 started working on this issue
Apr 29th, 2018 9:00pm