We downloaded "playunknown battlegrounds and now it doesn't work. May we have it back...

GetHuman640204's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman640204 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman640204's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman640204's own words:
We downloaded "playunknown battlegrounds and now it doesn't work. May we have it back please. My name is Karen sharp
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman640204
Apr 29th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 13961 others
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Timeline
GetHuman640204 started working on this issue
Apr 29th 8:55pm