My Xbox *** gamertag and account are used with my cousin's email I do not know his secu...

GetHuman638463's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman638463 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman638463's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman638463's own words:
My Xbox *** gamertag and account are used with my cousin's email I do not know his security answer I do have minimal info on his name birthdate and more. I am trying to download my profile LHR LoZ KAEPORA I hope you guys can help me. His email is *****@***.com. I almost remember his p***word it was either weezer or something like that.
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman638463
Apr 28th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 13961 others
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Timeline
GetHuman638463 started working on this issue
Apr 28th 9:56pm