Money has been taken from my account * times in the p*** day for a subscription that wo...

GetHuman637855's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman637855's own words:
Money has been taken from my account * times in the p*** day for a subscription that won't allow my grandchild to play. Message says error with payment. Don't understand. Only wanted to pay one time but **.** had come from my account. Need to know how my money can be refunded for the extra and Why is this message popping up
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman637855
Apr 28th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman637855 started working on this issue
Apr 28th 5:35pm