Money has been taken from my account * times in the pass day for a subscription that wo...

GetHuman637855's customer service issue with Xbox from April 2018

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The issue in GetHuman637855's own words
Money has been taken from my account * times in the pass day for a subscription that won't allow my grandchild to play. Message says error with payment. Don't understand. Only wanted to pay one time but **.** had come from my account. Need to know how my money can be refunded for the extra and Why is this message popping up
GetHuman637855 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman637855
Apr 28th, 2018 - 7 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman637855 started working on this issue
Apr 28th 5:35pm