I cant connect to the internet because i need to authenticate who knows what and it giv...

GetHuman636092's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman636092's own words:
I cant connect to the internet because i need to authenticate who knows what and it gives me the options of trying again or entering an alternate mac adress wich i dont know if i have so i need help please.......please
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman636092
Apr 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 14709 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman636092 started working on this issue
Apr 27th 11:03pm