I have Xbox live gold and its telling me unable to access online trying to play infinit...

GetHuman633517's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman633517 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman633517's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman633517's own words:
I have Xbox live gold and its telling me unable to access online trying to play infinite warfare zombies mode please help I have been playing it and the lastime I pla*** in that mode was this mourning but now it want let me play zombies with two player my Xbox gold doesn't expire till ****** please tell u guys can help me out
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman633517
Apr 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman633517 started working on this issue
Apr 27th 4:58am