Xbox one, my son uses a pre paid visa there is ** on his card and every time he tried t...

GetHuman-msjalexk's customer service issue with Xbox from April 2018

Help with my Xbox issue
Xbox one, my son uses a pre paid visa there is ** on his card and every time he tried to make a purchase it declines, I have done called the card holder and there is in fact ** on his visa so why can't he make any purchases
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman-msjalexk
Apr 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Fixed
Seen by 7 customers so far
Similar issue to 14451 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-msjalexk started working on this issue
Apr 27th 2:01am
GetHuman-msjalexk indicated the issue is not fixed yet.
Apr 28th 1:11am
GetHuman-msjalexk indicated the issue is not fixed yet.
Apr 28th 2:30am
GetHuman-msjalexk indicated the issue is not fixed yet.
Apr 28th 1:19pm
GetHuman-msjalexk indicated the issue is not fixed yet.
Jun 12th 9:04pm