I paid for my son a Xbox live card and it hasn't been put on his game

GetHuman212293's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman212293 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman212293's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman212293's own words:
The problem I ran into: I paid for my son a Xbox live card and it hasn't been put on his game
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman212293
Apr 26th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 14342 others
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Timeline
GetHuman212293 started working on this issue
Apr 26th 9:42pm