I’m trying to cancel my Xbox live sub and I set it up when I was maybe thirteen years o...

GetHuman631056's customer service issue with Xbox from April 2018

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Help with my Xbox issue
Before contacting them, items GetHuman631056 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
GetHuman631056's next move: have a Xbox rep call.
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The issue and preferred resolution, in GetHuman631056's own words:
I’m trying to cancel my Xbox live sub and I set it up when I was maybe thirteen years old,I’m now twenty one and forget the security answers and now Xbox live has determined that I am not the owner of my account and blocked it I’m simply trying to delete my xbox live due to the fact I do not play and I could use the extra ten bucks a month this is really annoying and wasting my time please fix this lol
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman631056
Apr 26th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 14142 others
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Timeline
GetHuman631056 started working on this issue
Apr 26th 2:59pm