The wrong card number was on the auto renewal and I couldn’t figure out how to cancel s...

GetHuman599185's customer service issue with Xbox from April 2018

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The issue in GetHuman599185's own words
Cancel my Xbox live subscription ... The wrong card number was on the auto renewal and I couldn’t figure out how to cancel subscription or auto renewal.
My bank account was charged and cost me an overdraw fee eve though you had the wrong card number
My money back and you to make it so it can be canceled from the console.
I have an issue with Xbox too
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Xbox

Tried to cancel auto renewal. No way to cancel it on the console but the card number you had on file was wrong so I didn’t think it would matter. Somehow my bank account was charged the fee anyways. I want my money back in my bank account and my subscription and auto renewal canceled.
Customer service issue
Reported by GetHuman599185
Apr 22nd, 2018 - 7 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 60394 others
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Timeline
GetHuman599185 started working on this issue
Apr 22nd 10:10pm