My sons FortNite account (in my name) was stolen. It is now taken over by someone else...

GetHuman-d_s_gray's customer service issue with Xbox from June 2018

Help with my Xbox issue
The issue in GetHuman-d_s_gray's own words
My sons FortNite account (in my name) was stolen. It is now taken over by someone else who is demanding money from us to get it back. I need someone to intervene and get us our account back!
GetHuman-d_s_gray did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman-d_s_gray
Jun 2nd, 2018 - 4 mons ago
I have an issue with Xbox too
Fixed
Seen by 12 customers so far
Similar issue to 597 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-d_s_gray started working on this issue
Jun 2nd 9:32pm
GetHuman-d_s_gray indicated the issue is not fixed yet.
Jun 2nd 10:50pm
GetHuman-d_s_gray indicated the issue is not fixed yet.
Jun 5th 11:17pm