My sons FortNite account (in my name) was stolen. It is now taken over by someone else...

GetHuman-d_s_gray's customer service issue with Xbox from June 2018

Help with my Xbox issue
My sons FortNite account (in my name) was stolen. It is now taken over by someone else who is demanding money from us to get it back. I need someone to intervene and get us our account back!
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman-d_s_gray
Jun 2nd, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 8 customers so far
Similar issue to 597 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-d_s_gray started working on this issue
Jun 2nd 9:32pm
GetHuman-d_s_gray indicated the issue is not fixed yet.
Jun 2nd 10:50pm
GetHuman-d_s_gray indicated the issue is not fixed yet.
Jun 5th 11:17pm