My son can't play online and I did pay my monthly payment so he can play online
GetHuman742811's customer service issue with Xbox from June 2018
Help with my Xbox issue
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Xbox's call center is closed now. We will text or email GetHuman742811 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman742811 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman742811 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman742811's own words
The problem: My son can't play online and I did pay my monthly payment so he can play online
GetHuman742811 did not yet indicate what Xbox should do to make this right.
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