Could not connect. My * year old changed his gamer tag on his own ad is not not recogni...

GetHuman-wolver's customer service issue with Xbox from April 2018

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The issue and preferred resolution, in GetHuman-wolver's own words:
Log into xbox live ... Could not connect. My * year old changed his gamer tag on his own ad is not not recognized.
He could not play online
A way to get xbox live to recognize his new gamer tag.
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Xbox

Xbox ****Xbox Live
Customer service issue
Reported by GetHuman-wolver
Apr 16th, 2018 - 3 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-wolver started working on this issue
Apr 16th 8:23pm
GetHuman-wolver reviewed the items needed
Apr 16th 8:23pm