I cannot connect to apps (eg: netflix, spotify) via the main*first page for the frequen...

GetHuman573670's Report an Issue with Xbox from April 2018

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Help with my Xbox issue
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The issue in GetHuman573670's own words
I cannot connect to apps (eg: netflix, spotify) via the main*first page for the frequently used apps. As soon as I touch a button on the remote control it scrolls through to other sections in the xbox software.. I then have to access through entering the the app through three different launching icons for that one particular app. Plus I have to keep pushing the 'A' button repeatedly until event...
I cannot access any applications without the 'mouse' skipping through*by passing the icon I am trying to select. With some functions the remote control works perfectly, which makes me think it is more of a xbox software*program issue rather than an issue with the remote. I ve an xbox live charge to my account as well that I did not authorise so I would like to look into that also if possible
Gte rid of the glitches that are occuring. Find why an unauthorised payment have come out?
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Reported by GetHuman573670
Apr 5th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16350 others
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GetHuman573670 started working on this issue
Apr 5th, 2018 10:54pm