When I finished installing, my Xbox turned off then came back on and I had to complete...

GetHuman609754's customer service issue with Xbox from April 2018

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Help with my Xbox issue
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The issue and preferred resolution, in GetHuman609754's own words:
Add money to xbox* acct ... When I finished installing, my Xbox turned off then came back on and I had to completely log back into my acct
It completely deleted everything on my Xbox but the games
It took my money on my card, but didn’t add it to my store, so I need a credit so I can put in in my store to buy a game
Help with my Xbox issue
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Xbox

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Customer service issue
Reported by GetHuman609754
Apr 18th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 14340 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman609754 started working on this issue
Apr 18th 10:43pm